Delivery & Returns
UK Shipping Information
- UK Domestic shipping is £5.00 and comes with a tracking number to keep up to date with your order
- We aim to dispatch any order received before 4pm the same day, any orders received after 4pm will be dispatched the following day
- Orders recieved after 4pm on a friday will be dispatched the following Monday to allow for the weekendAny details or special instructions can be entered at the checkout in the comments section
Faulty or Damaged Products
If your goods do not reach you in good condition you must notify us within 2 days of the receipt of your goods by email to firstname.lastname@example.org. We will then arrange with you either a refund or exchange for the affected goods provided that they have not been opened or tampered with in any way.
If you believe your goods may be faulty you must notify us within 28 days of the receipt of your goods by email to email@example.com .We will then arrange with you either a refund or exchange for the affected goods. Refunds or exchanges will only be given after the goods have been returned to us and we can confirm upon inspection that the goods are damaged or faulty.
If any items are returned and no exchange is required, whilst in most circumstances, the customer will be refunded in full for total cost of goods, postage cannot be refunded. Please contact us by phone or email within 7 days from purchase to let us know why you are returning goods wherever possible. Items returned after 30 days will not be refunded, except in exceptional circumstances.
If after you have received your goods and have decided that they are unwanted you may return them to us at your own cost and risk within 7 days of receipt of your goods. Upon us receiving your returned goods we shall refund you for those goods or exchange them provided that they are in their original, brand new, unused, re-sellable condition.
Please note that for unwanted/unsuitable items any shipping charges for your original order are not refundable. If you have any questions regarding your return please give us an email and we will be happy to assist you in any way we can, we aim to process returns and exchanges as quickly as possible. Posting of exchanged items will incur full postage charges at the same cost to the customer as our original postal charge. Please contact us prior to returning your order to arrange this.
PLEASE NOTE: All discounted sales are final. Items that are reduced are reduced to clear and are therefore not returnable.